Cancellation Policy

  • Cancellation request can be made via the web app used to make the booking or via e-mail to sales@carcrew.in
  • Cancellations will be considered only if the request is made before the car has reached the Service Station.
  • In case pickup/drop service is availed, a cancellation fee of INR 99.00 will be charged once the cancellation request is accepted by Carcrew
  • Cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the services.
  • In case cancellation is made via phone call, cancellation is to be deemed accepted by Carcrew

Refund Policy

  • Refund can be claimed only after service order cancellation.
  • Refund will be made only if the cancellation is done before initiating the services by the Service Station.
  • In case you feel that the service received is not satisfactory or is not as per your expectations, you must bring it to the notice of our customer service by dropping a mail to sales@carcrew.in within 24 hours of receiving the service. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding service parts that come with a warranty from manufacturers, please refer the issue to the concerned Service Station.



HOW CAN WE HELP?



Our team is availaible 7 days a week, from 9:30AM to 8:30PM.
+91-70459-96415 | sales@carcrew.in